Returns & Refunds Policy

Effective Date: January 29, 2026

At Miteefy, we craft every sunflower with the hope that it brings eternal sunshine to your home. We stand behind the quality of our hand-crocheted blooms. However, we understand that sometimes things don’t work out. This comprehensive policy outlines how we handle returns, refunds, and replacements to ensure a fair and transparent experience for our customers across North America, Europe, and Oceania.

1. ELIGIBILITY FOR RETURNS

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following strict conditions to ensure it can be restocked:

• Condition: The item must be unused, unwashed, and in the original condition.

• Hygiene & Odor (Crucial for Yarn Products): Because our flowers are made of absorbent milk cotton yarn, we cannot accept returns that have:

  • Strong odors (smoke, perfume, cooking smells, etc.).

  • Pet hair or dander.

  • Stains or signs of washing.

• Packaging: The item must be returned in its original packaging (or equally protective rigid box) to prevent the wire stems from bending or the petals from crushing during the return journey.

• Proof: A valid Order Number or receipt is required.

2. RETURN SHIPPING COSTS

Who covers the shipping cost depends on the reason for the return:

A. Miteefy Covers Shipping (Our Error) We will provide a prepaid shipping label and cover all costs if:

• The item arrived damaged or defective (e.g., unraveling yarn, broken wire, cracked pot).

• We sent the wrong item (e.g., wrong color or size).

B. Customer Covers Shipping (Change of Mind) If you are returning an item because:

• You changed your mind.

• You decided the color/size doesn’t fit your decor.

• You ordered the wrong quantity.

Then you (the customer) are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. RETURN PROCESS

Please follow these steps to ensure a smooth return:

• Request a Return: Email us at [email protected] within 30 days of delivery.

  • Subject: Return Request – Order #[Your Order Number]

  • Body: Please verify the reason for the return. If damaged, please attach photos.

• Approval: Our support team will review your request within 1–2 business days. If approved, we will send you the Return Instructions and Address.

• Pack Securely: Place the flowers back in the box. Tip: If the stems are bent to fit the box, please bend them gently as they were when arrived.

• Ship: Mail the package to our Florida facility: 9911 NW 46th Ct, Sunrise, FL 33351-4703, United States

4. REFUND POLICY

Inspection: Once your return is received, we will inspect it (typically within 3 business days). We check for structural integrity, cleanliness, and odors.

Refund Processing:

• Approved: If the return passes inspection, a refund will be processed to your original method of payment within 7 business days.

• Partial Refunds/Rejection: If the item is returned damaged, dirty, or with strong odors, we reserve the right to deny the refund or charge a restocking fee of up to 50% to cover cleaning or loss of value.

Shipping Fees:

• If you paid for shipping at checkout, that original shipping fee is non-refundable (unless the return is due to our error).

• For “Change of Mind” returns on orders that received Free Shipping, the actual cost of the original outbound shipping may be deducted from your refund.

5. DAMAGED OR “SQUISHED” ITEMS

A. The “Squish” Factor (Not Damage) Please note that Crochet Flowers are flexible. During shipping, it is normal for petals or leaves to get slightly flattened.

• Solution: This is not a defect. Simply fluff the petals gently with your fingers to reshape them. The high-quality milk cotton yarn will bounce back to its original form.

B. True Damage: If the item arrives with structural damage (e.g., the wire stem is snapped, the yarn is cut/unraveled, or the ceramic pot is broken):

1. Document: Take clear photos of the damaged item and the crushed box.

2. Report: Email [email protected] within 72 hours of delivery.

3. Resolution: We will send a free replacement immediately. No need to return the broken item.

6. CANCELLATION POLICY

We pride ourselves on fast processing for our Ready-to-Ship items.

• Within 12 Hours: You may cancel or modify your order for a full refund by emailing us immediately.

• After 12 Hours / Dispatch: If the order has already been packed or handed to the carrier, it cannot be canceled. You will need to wait for the package to arrive and proceed with a standard return (customer covers return shipping).

7. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

• Check your bank account again.

• Contact your credit card company (it may take some time before your refund is officially posted).

• If you’ve done all of this and still have not received your refund, please contact us.

8. CONTACT US

If you have any questions about returns, please reach out to our team.

• Email: [email protected]

• Address: 9911 NW 46th Ct, Sunrise, FL 33351-4703, United States

• Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (ET - Eastern Time)